UK Price Promise. If you find a lower price, we will match it
Here at Interior Goods Direct Limited (trading as Custom Curtains), we are committed to offering the best value available in the UK. While we strive to do so by providing an unmatched range of products and excellent customer service, we also work hard to always be competitively priced. We are so confident that we are, we promise to match any advertised price inclusive of delivery costs from any other retailer.
What requirements must be met to have a price matched?
All of Interior Goods Direct Limited (trading as Custom Curtains) in stock products destined for delivery within the UK are eligible for a price match. However, the following conditions apply:
- The competitors product must be identical as that offered at Interior Goods Direct Limited (e.g. same size, colour, specification, etc.)
- The competitors product must be in stock at the time of the price matching
- Delivery costs will be considered when comparing prices and will be based on the assumption the given product alone is being ordered. In other words, Interior Goods Direct Limited delivery cost (where Interior Goods Direct Limited does not offer free delivery) will be added to the Interior Goods Direct Limited selling price, and the competitors delivery cost will be added to its selling price, before the price comparison is completed
- The competitors price must be publicly advertised online and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like buy one get one free or bulk buying discounts
- Additional voucher type discounts must be live and visible to all site visitors at the time we conduct the price match in order for them to be included in the competitors price. For instance, we will price match against a competitors price inclusive of a voucher discount, but only if the voucher is clearly available to all customers at the time we match the price
- The competitor must sell directly to consumers, e.g. no auction or marketplace sites like ebay or Amazon resellers
- No other promotional offers or loyalty discounts can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount
- We cannot retroactively price match after the product has been ordered
- Only one item may be purchased at a matched price, purchase of multiple items at a matched price will only be allowed at the discretion of Interior Goods Direct Limiteds customer service team
- We will only match competitor prices on products destined for delivery within the UK
- Interior Goods Direct Limited reserves the right to turn down match requests against competitors who cannot be verified as legitimate established retailers of non-counterfeit stock
To be very clear, we will match any competitors price after voucher type discounts, provided it meets the criteria above.
Note that no other promotional offers can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount. We cannot retroactively price match after the product has been ordered. In general, only one item may be purchased at a matched price – purchase of multiple items at a matched price will only be allowed at the discretion of Interior Goods Direct Limiteds customer service team.
How does it work?
If the product for which you are interested in requesting a price match meets the requirements above, simply contact with the subject Price Promise and provide us the following:
- The website link (URL) to the precise Interior Goods Direct Limited product you wish to purchase, along with a list of all options like size and colour you want
- The website link (URL) to the same in-stock product where you have seen it cheaper
- The advertised purchase price (be aware of different product prices for different options)
- The competitors delivery costs (if delivery is not included in purchase price)
- The country to which the item will be delivered
Providing we receive all this information, and it meets our guidelines, we will then email you a voucher code that covers the price difference. You can then enter that code within your Interior Goods Direct Limited shopping basket to reduce your purchase price for the product down to the agreed price. (Note that the voucher code generated is single use, product specific and valid for 72 hours.) If the requirements for a price match are not met, we will provide you with a clear explanation why.
We strive to respond to all price match requests within 1 business day, but it could take longer during periods of high volume. Interior Goods Direct Limited reserves the right to cease or modify this Price Promise at any time.